Features
Everything you need to ship multi-tenant SaaS without rebuilding the plumbing every quarter. Pick what you use; the rest is opt-in.
Identity
Six-layer identity stack
Every JWT carries six scopes: Master Person, App Identity, Tenant Membership, Persona, Encounter, Relationship. The platform filters every read and write through those scopes — there is no path to another tenant's data, even by accident.
- Self-serve signup mints all six layers in one round trip.
- Social IdP (Google, Microsoft, Apple), SAML SP, SCIM 2.0 user provisioning.
- MFA challenge + step-up auth, impersonation grants with approval flow + audit.
- OIDC discovery + JWKS endpoints out of the box.
Encryption
Customer-managed keys (BYOK / CMEK)
Tenants on the Pro and Enterprise tiers bind their own AWS KMS, GCP KMS, or HSM (PKCS#11) key to wrap the platform's Tenant Key envelope. Revoke the grant on your KMS and this tenant's data becomes undecryptable platform-wide within 30 seconds. The kill-switch your auditors keep asking about.
- Four-tier vault hierarchy: Platform KEK → Tenant KEK → DEK → Per-resource keys.
- SIEM forwarding hooks so all key-usage events stream to the customer's SOC.
- Cryptographic shredding for right-to-be-forgotten and time-bound retention.
- Tenant-level rotation with a 10-minute grace window so config swaps don't outage.
AI Gateway
Governed multi-provider AIBYOK Q3 2026
One endpoint, four providers (OpenAI, Anthropic, Bedrock, Gemini). Every call goes through PII redaction, per-tenant routing rules, soft-cap and hard-cap budgets, and a Langfuse trace. Bringing your own AI provider keys is the next step.
- Streaming + non-streaming completions, model allowlists, cost passthrough + margin.
- Per-tenant route rules: send PHI prompts to a HIPAA-covered model, everything else to Frontier.
- Circuit breakers per provider so a Bedrock incident doesn't cascade.
- BYOK for AI provider keys: rolling out Q3 2026; tenants on their own key pay only the governance SKU.
Audit
Append-only audit chain
Every admin-side action — member added, key revoked, policy changed, AI completion run — appends to a per-tenant SHA-256-chained ledger. Verify the chain on demand. Export to PDF or JSON. Survives a courtroom.
- Three retention classes: transient (7d), operational (90d), regulated (7y).
- Independent per-tenant chain heads so a chain break is locally contained.
- Cross-system trace IDs link audit rows to Langfuse, OpenTelemetry, and provider invoices.
- Background verifier scheduler scans chains on a configurable cadence; alarms on break.
Vertical Packs
Composed verticals, not raw SDKs
Healthcare, FinServ, RevOps, Field-service, Public Sector. Each pack composes pre-tested SDKs with compliance attestations and a working starter app. Pick a pack at signup or via /build; the platform pre-installs the right module_subscriptions, seeds demo data, and routes new tenants to the right pool family.
- Healthcare: sdk-evidence + sdk-consent + sdk-data-rights + hdk-camera, HIPAA + 21 CFR Part 11 mapped.
- FinServ: sdk-audit + sdk-approval + sdk-policy + sdk-sovereign, SOX + PCI-DSS mapped.
- RevOps: sdk-crm + sdk-engagement + sdk-lead-scoring + sdk-campaign + connector-salesforce.
- Field-service: sdk-dispatch + sdk-assignment + sdk-storm + hdk-map + hdk-camera.
- Public Sector: sdk-sovereign + sdk-onprem + sdk-data-rights, FedRAMP-Moderate / StateRAMP mapped.
AI Build
From prompt to running app
At /build inside the tenant workspace, describe the application in plain English. The cloud agent matches your prompt to a vertical blueprint, asks two or three clarifying questions, scaffolds the app inside an isolated sandbox in your tenant pool, runs migrations, seeds demo data, and hands you a working URL.
- Powered by sdk-agent-runtime + sdk-ai-gateway, scoped to the blueprint catalog.
- Local CLI alternative (projex init / install / deploy) drops .claude/mcp.json or cursor.mcp.json so any AI coding tool gets full SDK discovery via MCP.
- Every scaffold writes to your audit ledger so platform staff can't silently change your app.
Deployment
Single-region to sovereign
Starter and Pro run on shared multi-region infrastructure. Enterprise opens active-active across regions, sovereign region pinning (EU, UK, FedRAMP, StateRAMP, IL5, PIPL), and air-gapped on-prem bundles for the deployments that legally cannot use shared cloud.
- Pool-based horizontal scaling — no sharding, no manual capacity planning.
- Active-active multi-region with chaos drills as a first-class operation.
- Sovereign regions with attestation issuance and leak-alert audit events.
- On-prem bundles with rollback support and local-LLM provider resolver.
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